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Policy

Welcome to Sufi Essentials, your trusted destination for authentic essential oils and holistic wellness products. This comprehensive page outlines the essential policies and information governing your interaction with our website and services. By using our website, you agree to these terms and policies. Please read them carefully.

Terms & Conditions

By accessing and using our website, you agree to comply with and be bound by the following terms and conditions:

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  • Product Purchases

    • Ordering: Orders are subject to acceptance, and product availability is not guaranteed.

    • Pricing: Prices are in INR and may be subject to change without notice.

  • Intellectual Property

    • All content and trademarks on this website are protected by intellectual property laws.

    • Users may not reproduce, distribute, or use any content without our permission.

  • Dispute Resolution

    • Any disputes arising from your use of this website will be resolved according to the laws of INDIAN Jurisdiction.

  • Termination

    • We reserve the right to terminate access to our website for any reason without notice.

  • Changes to Terms

    • We may revise these terms at any time without prior notice.

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For questions or concerns regarding our terms and conditions, please contact us

Privacy Policy

At Sufi Essentials, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and use our services. By accessing or using our website, you consent to the practices described in this policy.

Information We Collect.

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We may collect the following types of information:

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  1. Personal Information: When you make a purchase or create an account, we may collect personal information such as your name, email address, shipping address, and payment information.

  2. Usage Information: We may collect information about how you use our website, including your browsing history, pages visited, and device information (such as your IP address, browser type, and operating system).

  3. Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

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How We Use Your Information

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We may use your information for the following purposes:

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  1. Order Processing: To process and fulfill your orders, including order confirmation, shipment, and delivery.

  2. Customer Support: To respond to your inquiries, provide customer support, and resolve issues related to your orders.

  3. Marketing: To send promotional emails, newsletters, and updates about our products, services, and promotions (you can opt-out at any time).

  4. Analytics: To analyze website usage, monitor the effectiveness of our marketing campaigns, and improve our services.

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Data Security

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We take data security seriously and have implemented measures to protect your information, including encryption, secure payment processing, and access controls. However, please be aware that no method of data transmission over the internet is entirely secure.

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Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

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Your Rights

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You have the following rights regarding your personal information:

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  1. Access: You can request access to the personal information we hold about you.

  2. Correction: You can request corrections to inaccurate or incomplete personal information.

  3. Deletion: You can request the deletion of your personal information under certain circumstances.

  4. Opt-Out: You can opt-out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us.

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Children's Privacy

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Our website is not intended for children under the age of 13. We do not knowingly collect or maintain personal information from children under 13 years of age.

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Changes to this Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website, and the date of the latest revision will be indicated at the top.

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If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact.

Shipping and Delivery

Shipping Options

  • We offer the following shipping options:

    • Standard Shipping: Estimated delivery in seven business days.

    • Express Shipping: Estimated delivery in three business days.

  • International Shipping: We ship internationally, and additional customs or import duties may apply.

  • Tracking Orders: Once your order is shipped, you will receive a tracking number to monitor its progress.

  • Delivery Issues: If you encounter any issues with your delivery (e.g., lost or damaged items), please contact us immediately.

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For questions or concerns regarding shipping and delivery, please contact us.

Cancellation / Refund Policy

Cancellation

Orders may be canceled within 24 hours of purchase.

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Refund

  • Eligibility: Refunds are available for unopened and undamaged products within two days of delivery.

  • Timeframe: Refunds may take seven business days to process.

  • Exceptions: The following products or circumstances are not eligible for refunds:

    • Opened or Used Products: Refunds may not be issued for products that have been opened, used, or partially consumed, as it may compromise the product's integrity and safety.

    • Custom or Personalized Orders: If a product is custom-made or personalized according to the customer's specifications and cannot be resold, it may not be eligible for a refund.

    • Clearance or Final Sale Items: Products marked as clearance, final sale, or sold "as-is" may not be eligible for refunds unless they are received in a damaged or defective condition.

    • Return Shipping Costs: Customers are responsible for return shipping costs, and these costs are typically non-refundable unless there was an error on the company's part or the product arrived damaged or defective.

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For questions or concerns regarding cancellations or refunds, please contact us

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